Shipping Policy

This Shipping Policy explains how Streamline Commercial Kitchens arranges delivery to many locations across Australia. It covers freight estimates, pickup options, processing times, delivery conditions and transit-damage reporting.

Availability, cost and timing depend on the product, stock location, supplier, carrier, destination, access and required freight service.

Shipping Policy: Costs and Freight Estimates

The amount shown at checkout is a freight estimate including GST. We base it on the products in your cart, recorded freight weights and destination. Oversize dimensions, palletisation, supplier warehouse location, residential or remote delivery, restricted access and special equipment can affect the final cost.

If freight requires a revised charge, we will disclose the revised total and obtain your agreement before charging any additional amount or dispatching the affected goods. If you do not accept the revised charge and we cannot provide the agreed delivery for the amount already paid, you may cancel the affected goods and receive a refund of the amount paid for them.

Current freight estimate rates are:

Some specialised, oversized, palletised, remote-area, residential, restricted-access or tailgate/tail-lift deliveries require freight confirmation before dispatch. We will contact you if we need more information or a custom freight quote.

Orders of 1,000 kg or more require a custom freight quote. Large commercial equipment, multi-item orders and project freight may also require a custom quote. Email sales@slck.com.au with the product details and delivery postcode before ordering.

Local Pickup

Local pickup may be available from selected warehouse locations, depending on the products ordered and stock location.

Available pickup locations may include:

Pickup availability is shown at checkout where applicable.

Processing & Dispatch

Many in-stock orders are processed for dispatch within 3–7 business days.

Supplier-direct, transferred, back-ordered, non-stock, made-to-order, custom and special-order products may take longer. Some supplier-direct products may require one to two weeks or more for processing, with carrier transit additional where applicable.

We dispatch Monday to Friday, excluding public holidays. Products from different suppliers or warehouse locations may arrive in separate shipments. Split dispatch will not increase the agreed freight charge unless we disclose the increase and you agree to it first.

Delivery Timeframes

Carrier transit is often estimated at 2–7 business days after dispatch. Many in-stock orders therefore arrive within 5–14 business days, but this is not a guaranteed site-wide timeframe.

All processing, dispatch and delivery dates are estimates unless we expressly agree to a fixed date in writing. Supplier processing times, carrier availability, regional freight routes, public holidays and events outside our control may cause delays.

We will advise you if we become aware of a material delay and provide an updated estimate. If we cannot supply paid goods within an agreed or reasonable time, we will provide any solution required by applicable law.

Delivery Conditions

Unless we confirm a different service in writing, commercial freight goes to an accessible kerbside or street-level point, or loading dock. Before ordering, tell us about residential premises, restricted or steep access, narrow approaches, shopping centres, construction sites, delivery-hour restrictions, loading-dock rules, stairs or lifts, and any need for a tail-lift, forklift or assisted unloading.

You must ensure safe truck access and adequate unloading space. Check that the packed goods fit through the intended access route. Unless you book an assisted service, provide suitable unloading equipment and enough capable personnel.

Standard delivery does not include negotiating stairs or lifts, unpacking, positioning, assembly, connection, installation, removing existing equipment or disposing of packaging.

We may pass on reasonable carrier charges actually incurred because of incorrect delivery information, undisclosed access restrictions, a missed delivery or customer-requested special handling, but only where we disclose the charge and the law allows it.

Risk and Delivery Responsibility

Where Streamline arranges delivery, risk in the goods passes when the goods reach the agreed delivery point or when the carrier leaves them under an authorised unattended-delivery instruction. If you independently arrange collection or your own carrier, risk passes when we hand the goods to you or that carrier. Title remains with Streamline until full payment. Nothing in this clause limits any right or remedy that Australian law protects.

Transit Damage, Shortages and Incorrect Goods

Inspect the goods and packaging as soon as they arrive and, where reasonably possible, before signing the delivery record. Record visible damage, shortages or tampering on the carrier’s proof of delivery and take clear photos where available.

Email sales@slck.com.au as soon as possible, preferably within 48 hours of delivery. Include proof of purchase, your delivery details, and photos of the goods and packaging where available.

If safe and reasonably practicable, keep the packaging, pallet, wrapping and labels and avoid further installation or use until we provide instructions.

Prompt notice and supporting evidence help us preserve carrier and supplier claims, some of which have short notification periods. The preferred timeframe, signing a delivery record, or not having photographs or original packaging does not limit any right or remedy that Australian law protects.

For change-of-mind, faulty-goods, return-freight and inspection conditions, please read our Refunds & Returns Policy.

Shipping Policy Questions

Email sales@slck.com.au or call 07 5597 5836 if you need help before ordering.

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy under the Australian Consumer Law or another law that cannot lawfully be excluded, restricted or modified. For general information about consumer rights, see the ACCC guidance on repairs, replacements and refunds.