Refunds & Returns
Streamline Commercial Kitchens does not offer refunds or returns for change-of-mind purchases.
If your order arrives damaged in transit, please notify us as soon as possible, preferably within 48 hours of delivery, by emailing sales@slck.com.au with photos and your order number.
Faulty Goods
In accordance with Australian Consumer Law, customers are entitled to a repair, replacement or refund if a product has a major failure or is not as described. Claims must be submitted to sales@slck.com.au and include your order number and photos of the issue.
All claims are assessed in accordance with Australian Consumer Law. Remedies may include repair, replacement or refund depending on the nature of the issue.
Exchanges
Exchanges or replacements may be offered for faulty, damaged or incorrectly described products where appropriate and subject to prior approval. Change-of-mind exchanges are not accepted.
Return Conditions
Items must not be returned without prior written authorisation. Returned goods must be unused, in original packaging, and in resaleable condition where applicable. Where a product is confirmed to be faulty, damaged or incorrectly described, Streamline Commercial Kitchens will reimburse reasonable return freight costs or arrange collection where required under Australian Consumer Law. If an inspection determines that the product is not faulty, the customer may be responsible for return freight costs.
Custom Products
Custom-made, modified or made-to-order items are non-refundable and non-returnable except where required under Australian Consumer Law.