Refunds & Returns Policy
Streamline Commercial Kitchens supplies equipment from several manufacturers and wholesalers. We also supply custom and made-to-order products. Conditions for voluntary change-of-mind returns vary by product and supplier. When Australian Consumer Law applies, Streamline assesses the claim and provides any required remedy independently of supplier terms or approval. Nothing in this policy limits rights or remedies that Australian law protects.
Contact Us Before Returning Anything
Email sales@slck.com.au before you send or arrange any return. Provide proof of purchase. This may include your order number, invoice, card or bank statement, or another record that reasonably shows the purchase. Also provide the product name or SKU, delivery date, reason for the request, clear photos and, for faults, the model and serial number where reasonably available.
Please wait for our return or collection instructions so the goods go to the correct location. Some suppliers require prior approval for discretionary returns. This process never makes an Australian Consumer Law remedy subject to supplier approval.
Change of Mind or Customer Ordering Error
This section applies only if you change your mind or order the wrong product without relying on incorrect information, description or advice from Streamline. The seven-day limit and conditions below do not apply when goods fail an applicable consumer guarantee.
We may consider a change-of-mind request at our discretion, subject to product and supplier eligibility. Your request must reach Streamline within seven calendar days of delivery or collection. This deadline applies only to our voluntary change-of-mind process.
Keep the product unused, uninstalled, unassembled, unmodified, complete, undamaged and in its original packaging to qualify for consideration. If we approve the return, you must pay the return freight and any applicable charges that we disclose before you proceed. Restocking and other charges vary by supplier and product. We will not refund original delivery, installation or other service charges unless the law requires it.
Product and supplier rules determine eligibility. We cannot usually accept custom-made, fabricated, modified, made-to-order, special-order, non-stock, overseas-sourced, clearance, display, used or hygiene-sensitive products. A product may also lose eligibility after installation, use, assembly or damage. Missing packaging, accessories or parts may prevent a return.
Transit Damage, Shortages and Incorrect Goods
Inspect the goods and packaging as soon as they arrive. Email sales@slck.com.au as soon as possible, preferably within 48 hours. Provide the order number, delivery details and clear photos of the item and packaging. If safe and reasonably practicable, keep the packaging and avoid further installation or use until we respond. You do not lose Australian Consumer Law rights if you no longer have the original packaging. Prompt notice helps us preserve freight and supplier claims, but it does not remove statutory rights.
Faulty Goods and Warranty Claims
Where practical, contact Streamline before you arrange repairs or return a product. This lets us assess the issue and offer any required remedy within a reasonable time. If we refuse or fail to remedy a non-major failure within a reasonable time, Australian Consumer Law may allow you to arrange a remedy elsewhere and recover reasonable costs.
Send proof of purchase. Include the product SKU or model, serial number, fault details, photos or video and installation details where relevant and reasonably available.
Streamline will assess claims you make to us and provide any remedy for which we hold legal responsibility. We may coordinate with the manufacturer or wholesaler. We will not require you to pursue them instead of Streamline where the law makes us responsible.
Voluntary manufacturer and supplier warranties vary by product. They may require registration, qualified installation, routine maintenance, prompt notice, return-to-base service or prior repair approval. Unauthorised repairs or modifications can affect voluntary warranty coverage. These warranty conditions do not limit any rights Australian Consumer Law gives you.
Australian Consumer Law Remedies
If goods fail to meet a consumer guarantee, Australian Consumer Law may entitle you to a repair, replacement, refund or compensation. The appropriate remedy depends on the type and seriousness of the failure. Streamline will manage these claims according to the law. We will not require supplier approval before providing a remedy that the law requires us to provide.
Return Freight and Inspection
For goods you can post or return easily, you generally arrange and pay for the return. If Streamline confirms a problem covered by Australian Consumer Law, we will reimburse reasonable return costs you paid. When faulty goods are large, heavy or hard to remove, we will arrange collection at our expense within a reasonable time when the law requires. A reasonable inspection may find no product problem. In that case, we may charge reasonable collection and inspection costs only where the law allows. We will give you a reasonable estimate before collection.
Refund Processing
For a discretionary return, we issue an approved credit or refund after we inspect the goods and obtain any required supplier acceptance. We deduct only charges that we disclose before you proceed. We process statutory refunds according to Australian Consumer Law. After Streamline issues the refund, the time it takes to appear may depend on your bank or card provider.
Contact
Email sales@slck.com.au or call 07 5597 5836.