Shipping Policy
Streamline Commercial Kitchens ships commercial kitchen equipment across Australia. Shipping costs and delivery timeframes vary depending on the products ordered, total freight weight, supplier warehouse location, delivery destination, and freight requirements.
Shipping Costs
Shipping is calculated at checkout as a Freight Estimate based on the products in your cart and the total freight weight of the order.
The freight amount shown at checkout is displayed including GST.
Current freight estimate rates are:
| Cart freight weight | Freight estimate inc. GST |
|---|---|
| 0–4.99 kg | $38.50 |
| 5–9.99 kg | $60.50 |
| 10–19.99 kg | $93.50 |
| 20–49.99 kg | $143.00 |
| 50–99.99 kg | $220.00 |
| 100–199.99 kg | $385.00 |
| 200–499.99 kg | $660.00 |
| 500kg and above | $990.00 |
Some specialised, oversized, palletised, remote-area, residential, restricted-access, or tailgate/tail-lift deliveries may require freight confirmation before dispatch. If a freight adjustment or custom quote is required, we will contact you before processing the order.
Orders over 999 kg, large commercial equipment, multi-item orders, or project freight may require a custom freight quote. Customers may email sales@slck.com.au with the product details and delivery postcode before ordering.
Local Pickup
Local pickup may be available from selected warehouse locations, depending on the products ordered and stock location.
Available pickup locations may include:
- Clayton Warehouse, Victoria
- Stapylton Warehouse, Queensland
Pickup availability is shown at checkout where applicable.
Processing & Dispatch
Orders are typically processed within 3–7 business days before dispatch.
Orders are dispatched Monday to Friday, excluding public holidays.
Some products may be dispatched directly from supplier warehouses. Orders containing products from multiple suppliers or warehouse locations may be dispatched separately.
Delivery Timeframes
Estimated delivery transit time is typically 2–7 business days after dispatch, depending on the delivery location, freight carrier, product type, and warehouse location.
Total estimated delivery timeframe: 5–14 business days
Delivery timeframes are estimates only and may vary due to supplier dispatch times, carrier availability, regional freight routes, public holidays, or events outside our control.
Delivery Conditions
Customers must ensure the delivery address is suitable and accessible for commercial freight delivery.
Freight delivery usually requires safe truck access and a suitable unloading area. Delivery does not include installation, unpacking, placement inside the premises, carrying items upstairs, or removal of packaging unless agreed in writing before dispatch.
Customers must notify us before dispatch if any special delivery requirements apply, including:
- residential delivery
- tailgate or tail-lift delivery
- limited truck access
- steep driveways
- narrow streets
- shopping centres
- construction sites
- loading dock requirements
- forklift required or not available
- restricted delivery hours
Additional freight charges may apply if redelivery, waiting time, special handling, or alternative delivery arrangements are required due to site access limitations or incorrect delivery information.
Transit Damage
If your order arrives damaged in transit, please notify us within 48 hours of delivery by emailing sales@slck.com.au with:
- your order number
- photos of the damaged item
- photos of the packaging
- delivery details
Damage claims may be affected if damage is not reported within this timeframe.